Email Delivery Failure

Incident Report for Sparkle

Resolved

This incident has been resolved. Verification and transaction notification emails are now being delivered

Posted May 29, 2021 - 20:14 WEST

Monitoring

Our 3rd party email provider confirms the issue has been resolved. We are monitoring the fix.

Posted May 29, 2021 - 20:00 WEST

Update

A 3rd party issue with our email provider (Mailgun) is preventing the delivery of verification and notification emails

Impact: New customer signup and transaction notification emails are failing

Posted May 29, 2021 - 19:17 WEST

Identified

A 3rd party issue with our email provider (Mailgun) is preventing the delivery of verification and notification emails

Posted May 29, 2021 - 19:16 WEST